Packing Delays and International Shipping Info
Order Fulfillment Delays
Due to the ongoing COVID-19 pandemic, we are dealing with staffing issues, which has been delaying the fulfillment of orders. Orders may be delayed for about 2-4 days as a result.
International Shipping Changes
Due to delays with shipping packages internationally with USPS, we have suspended the ability to purchase USPS shipping for all countries except for the U.S. and a few countries. Below is the list of shipping services available:
- U.S.: USPS & UPS
- Canada, UK, Australia, Japan: USPS & DHL
- Rest of the World: DHL
For Canada, UPS was removed due to excessive brokerage fees that customers must pay for.
USPS shipping to international locations has been slower than normal. For example, a number of shipments to Australia have seen delays of about 2 months before being received.